# Generated by Django 6.0 on 2026-01-10 20:59

import django.db.models.deletion
import django.utils.timezone
from django.conf import settings
from django.db import migrations, models


class Migration(migrations.Migration):

    dependencies = [
        ('customers', '0002_customer_created_by_customer_portal_enabled_and_more'),
        ('tenancy', '0003_tenant_address_line1_tenant_address_line2_and_more'),
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='SupportTicket',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('subject', models.CharField(max_length=200)),
                ('category', models.CharField(choices=[('access', 'Access / Account'), ('cases', 'Cases'), ('documents', 'Documents'), ('payments', 'Payments'), ('other', 'Other')], default='other', max_length=20)),
                ('priority', models.CharField(choices=[('normal', 'Normal'), ('urgent', 'Urgent')], default='normal', max_length=10)),
                ('status', models.CharField(choices=[('open', 'Open'), ('in_progress', 'In progress'), ('waiting_customer', 'Waiting customer'), ('resolved', 'Resolved'), ('closed', 'Closed')], default='open', max_length=20)),
                ('case_id', models.IntegerField(blank=True, db_index=True, null=True)),
                ('last_activity_at', models.DateTimeField(default=django.utils.timezone.now)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('created_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='created_support_tickets', to=settings.AUTH_USER_MODEL)),
                ('customer', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='support_tickets', to='customers.customer')),
                ('tenant', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='support_tickets', to='tenancy.tenant')),
            ],
            options={
                'ordering': ['-last_activity_at', '-id'],
            },
        ),
        migrations.CreateModel(
            name='SupportTicketMessage',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('side', models.CharField(choices=[('customer', 'Customer'), ('tenant', 'Tenant'), ('platform', 'Platform')], default='customer', max_length=12)),
                ('body', models.TextField()),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('author', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to=settings.AUTH_USER_MODEL)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='messages', to='customers.supportticket')),
            ],
            options={
                'ordering': ['-id'],
            },
        ),
        migrations.CreateModel(
            name='SupportTicketAttachment',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('file', models.FileField(upload_to='support/tickets/')),
                ('filename', models.CharField(blank=True, max_length=255, null=True)),
                ('content_type', models.CharField(blank=True, max_length=120, null=True)),
                ('size', models.IntegerField(default=0)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('message', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='attachments', to='customers.supportticketmessage')),
            ],
            options={
                'ordering': ['-id'],
            },
        ),
    ]