{ "auth": { "title": "Welcome back", "subtitle": "Sign in to your workspace", "username_placeholder": "Username or email", "username_hint": "e.g. alladoum.kone", "password_placeholder": "Password", "show_password": "Show", "hide_password": "Hide", "submit": "Sign in", "loading": "Signing in…", "error_generic": "Incorrect credentials. Please try again.", "error_not_superuser": "This account does not have administration rights. Please use the agent portal.", "forgot_password": "Forgot password?", "session_revoked_title": "Session revoked", "session_revoked_body": "Your session was revoked by an administrator. Please sign in again.", "session_expired_title": "Session expired", "session_expired_body": "Your session has expired. Please sign in again.", "badge": "Collections Platform", "heroTitle": "Collections management, reimagined.", "heroSubtitle": "Manage your cases, debtors, customers and treasury from one centralised, collaborative and secure workspace.", "stat1Value": "98%", "stat1Label": "Uptime", "stat2Value": "< 2s", "stat2Label": "Response time", "stat3Value": "256-bit", "stat3Label": "Encryption", "footerNote": "ACX Collections — Access restricted to authorised agents and administrators." }, "dashboard": { "title": "Dashboard", "subtitle": "Overview — KPIs, trends and breakdowns.", "range": "Range", "kpi": { "cases": "Cases", "debtors": "Debtors", "customers": "Clients", "payments": "Payments", "total": "Total cases", "open": "Open", "inProgress": "In progress", "overdue": "Overdue", "recoveryRate": "Recovery rate", "sub": { "allStatuses": "All statuses", "toProcess": "To process", "inProcessing": "Processing", "overdue": "Past due", "active": "Active", "referenced": "Referenced" } }, "widgets": { "trends": "Cases trend", "pipeline": "Pipeline (statuses)", "portfolio": "Portfolios", "channel": "Communication channels", "productivity": "Team productivity", "alerts": "Alerts & activity" }, "labels": { "open": "Open", "inProgress": "In progress", "onHold": "On hold", "closed": "Closed", "opened": "Opened", "closedChart": "Closed", "amount": "Amount (M)" }, "cta": { "filter": "Filter" }, "hints": { "vsPrevious": "vs previous period", "trendsSub": "Opened vs closed + amount (M)", "pipelineSub": "Breakdown by status", "portfolioSub": "Cases per portfolio", "channelSub": "Interaction split", "productivitySub": "Quality & execution", "alertsSub": "Recent events", "today": "Today" }, "activity": { "case_created": "New case created", "case_created_desc": "ACX/TD/202512/0041 • Assigned to @pelba", "promise": "Payment promise", "promise_desc": "Reminder scheduled • 48h", "document": "Document uploaded", "document_desc": "Contract • Case #128" }, "greeting": { "morning": "Good morning", "afternoon": "Good afternoon", "evening": "Good evening" }, "header": { "subtitle": "Dashboard — recovery & activity", "refresh": "Refresh", "viewCases": "Cases" }, "shortcuts": { "cases": "Cases", "customers": "Clients", "portfolios": "Portfolios", "treasury": "Treasury" }, "charts": { "trends": { "title": "Case trends", "subtitle": "Opened vs closed by month", "opened": "Opened", "closed": "Closed" }, "status": { "title": "Status breakdown", "subtitle": "Cases by status", "total": "{total} cases" }, "gauge": { "title": "Performance", "subtitle": "Recovery rate", "goal": "target 70 %", "portfolio": "Portfolio (XAF)", "recovered": "Recovered (XAF)" }, "priority": { "title": "Active priorities", "subtitle": "Open cases", "cases": "Cases" }, "recent": { "title": "Recent cases", "subtitle": "Last 7", "viewAll": "View all", "empty": "No cases yet" } }, "table": { "reference": "Reference", "debtor": "Debtor", "portfolio": "Portfolio", "balance": "Balance due", "status": "Status", "priority": "Priority", "dueDate": "Due date" }, "status": { "open": "Open", "in_progress": "In progress", "on_hold": "On hold", "closed": "Closed" }, "priority": { "low": "Low", "medium": "Medium", "high": "High", "urgent": "Urgent" }, "empty": { "cases": "No cases yet", "data": "No data" }, "currency": { "all": "All currencies", "mixed": "mixed" } }, "tenants": { "title": "Tenants", "subtitle": "Manage organisations (create, suspend, plan).", "list_title": "Tenants list", "loading": "Loading...", "empty": "No tenants yet.", "create": "Create tenant", "edit": "Edit", "delete": "Delete", "confirm_delete": "Confirm tenant deletion?", "create_title": "New tenant", "edit_title": "Edit tenant", "close": "Close", "cancel": "Cancel", "save": "Save", "saving": "Saving...", "status": { "active": "Active", "suspended": "Suspended" }, "cols": { "name": "Name", "country": "Country", "status": "Status", "plan": "Plan", "actions": "Actions" }, "fields": { "name": "Tenant name", "status": "Status", "plan": "Plan", "country": "Country", "city": "City", "postal_code": "Postal code", "address1": "Address (line 1)", "address2": "Address (line 2)", "phone": "Phone", "email": "Email", "website": "Website", "timezone": "Timezone", "currency": "Currency" }, "actions": { "edit": "Edit", "delete": "Delete" } }, "users": { "title": "Users", "subtitle": "Manage platform users (platform & tenants).", "create": "Create", "edit": "Edit", "delete": "Delete", "close": "Close", "save": "Save", "saving": "Saving...", "loading": "Loading...", "search": "Search (username, email...)", "empty": "No users.", "count": "{count} user(s)", "confirm_delete": "Confirm deletion?", "hint": "Create an account and define its privileges.", "cols": { "username": "Username", "email": "Email", "role": "Role", "status": "Status", "actions": "Actions" }, "roles": { "super_admin": "Super Admin", "admin": "Admin", "user": "User" }, "status": { "active": "Active", "disabled": "Disabled" }, "fields": { "username": "Username", "email": "Email", "first_name": "First name", "last_name": "Last name", "password": "Password", "password_optional": "Password (leave blank to keep unchanged)", "is_active": "Active", "is_staff": "Staff", "is_superuser": "Super Admin" }, "create_title": "Create user", "create_subtitle": "Fill in the information and password.", "edit_title": "Edit user", "edit_subtitle": "You can also change privileges.", "errors": { "required": "Please fill in username and email.", "password_required": "Password is required when creating a user." } }, "membership": { "manage": "Manage tenants", "title": "{username}'s tenants", "subtitle": "Link this user to one or more tenants and define their roles.", "loading": "Loading...", "saving": "Saving...", "close": "Close", "add": "Add a tenant", "select_tenant": "Select a tenant", "add_btn": "Add", "errors": { "select_tenant": "Please select a tenant." }, "roles": "Roles", "flags": "Options", "is_owner": "Tenant owner", "owner_hint": "The owner is considered the main administrator of the tenant.", "current": "Current memberships", "empty": "No tenant membership for this user.", "membership_status": "Status", "owner": "Owner", "not_owner": "Non-owner", "status": { "active": "Active", "invited": "Invited", "suspended": "Suspended" }, "save": "Save", "delete": "Delete", "confirm_delete": "Delete this membership?", "save_hint": "After changing roles/status, click the pencil icon to save." }, "security": { "title": "Security & roles", "subtitle": "RBAC, audit and active sessions.", "tab_access": "Access & roles", "tab_audit": "Audit", "tab_sessions": "Sessions", "create": "Add access", "edit": "Edit", "delete": "Delete", "save": "Save", "cancel": "Cancel", "actions": "Actions", "loading": "Loading…", "roles_title": "Available roles", "memberships_title": "Access (memberships)", "tenant": "Tenant", "user": "User", "roles": "Roles", "status": "Status", "owner": "Owner", "active": "Active", "invited": "Invited", "suspended": "Suspended", "empty_memberships": "No results.", "modal_help": "Define a user's access to a tenant (roles + status).", "refresh": "Refresh", "filters": { "all_tenants": "All tenants", "all_status": "All statuses", "search_placeholder": "Search (tenant, user, email)…" }, "audit": { "title": "Audit log", "subtitle": "Traceability of admin actions (who did what, when).", "search_placeholder": "Search (actor, action, target)…", "actor": "Actor", "action": "Action", "target": "Target", "tenant": "Tenant", "time": "Date", "empty": "No activity." }, "sessions": { "title": "Active sessions", "subtitle": "View and revoke sessions (forced logout).", "device": "Device", "ip": "IP", "last_seen": "Last seen", "revoke": "Revoke", "revoke_all": "Revoke all sessions", "empty": "No active sessions." }, "confirm_delete_membership": "Delete this access?", "confirm_revoke_session": "Revoke this session?", "confirm_revoke_all": "Revoke all platform sessions?", "errors": { "generic": "Error", "required_tenant_user": "Tenant and user are required." } }, "admin": { "documents": { "title": "Documents", "subtitle": "Platform-wide view of all uploaded documents.", "kpi_total": "Total documents", "kpi_tenants": "Tenants involved", "loading": "Loading…", "by_tenant_title": "By tenant", "by_tenant_col_name": "Tenant", "by_tenant_col_count": "Documents", "recent_title": "Recent documents", "recent_col_title": "Title", "recent_col_type": "Type", "recent_col_case": "Case", "recent_col_tenant": "Tenant", "recent_col_by": "Uploaded by", "recent_col_date": "Date", "recent_empty": "No documents yet.", "templates_title": "Collection templates", "templates_subtitle": "Standard document templates for agents to use in collection procedures.", "download": "Download", "coming_soon": "Soon", "doc_type": { "contract": "Contract", "invoice": "Invoice", "letter": "Letter", "id": "ID document", "other": "Other" }, "add_template": "New template", "modal_create_title": "Create template", "modal_edit_title": "Edit template", "field_title": "Title", "field_description": "Description", "field_category": "Category", "field_file": "File", "field_file_hint": "PDF, Word, Excel, Image…", "field_file_replace": "New file (optional — leave empty to keep the current one)", "no_templates": "No document templates yet. Create one to get started.", "confirm_delete_title": "Delete this template?", "confirm_delete_body": "This action cannot be undone. The file will be permanently deleted.", "tpl_col_title": "Title", "tpl_col_category": "Category", "tpl_col_file": "File", "tpl_col_by": "Created by", "tpl_col_updated": "Last updated", "categories": { "amiable": "Amiable", "juridique": "Legal", "accord": "Agreement", "paiement": "Payment", "autre": "Other" } }, "menu": { "dashboard": "Dashboard", "tenants": "Tenants", "users": "Users", "security": "Security & Roles", "documents": "Documents", "communications": "Communications", "reporting": "Reporting", "integrations": "Integrations", "settings": "Settings" }, "reporting": { "title": "Platform Reporting", "subtitle": "Global overview of collection activity across all tenants.", "kpi_tenants": "Tenants", "kpi_active": "active", "kpi_suspended": "suspended", "top_tenants": "Top tenants by case volume" }, "settings": { "title": "Settings", "subtitle": "Manage your profile and global platform configuration.", "loading": "Loading…", "save": "Save", "saving": "Saving…", "profile_title": "My profile", "profile_first_name": "First name", "profile_last_name": "Last name", "profile_email": "Email address", "profile_username": "Username", "profile_username_taken": "This username is already taken by another account.", "profile_saved": "Profile updated.", "pwd_title": "Change password", "pwd_new": "New password", "pwd_confirm": "Confirm password", "pwd_mismatch": "Passwords do not match.", "pwd_saved": "Password updated.", "pwd_change_btn": "Change password", "platform_title": "Platform settings", "platform_name": "Platform name", "platform_support_email": "Support email", "platform_currency": "Default currency", "platform_language": "Default language", "platform_timezone": "Timezone", "platform_saved": "Settings saved.", "security_title": "Security policy", "sec_jwt_access": "Access token duration", "sec_jwt_refresh": "Refresh token duration", "sec_pwd_min": "Minimum password length", "sec_sessions": "Session management", "sec_sessions_hint": "See Security tab", "sec_manage_hint": "To revoke active sessions or configure roles, go to the Security section." }, "integrations": { "title": "Integrations", "subtitle": "Configure communication channels and API access for the platform.", "loading": "Loading…", "configured": "Configured", "not_configured": "Not configured", "active": "Active", "inactive": "Inactive", "revoked": "Revoked", "save": "Save", "saving": "Saving…", "saved": "Configuration saved.", "sending": "Sending…", "email_title": "SMTP Email", "email_host": "Host", "email_port": "Port", "email_user": "User", "email_tls": "Security", "email_test_placeholder": "Destination address for test", "email_test_btn": "Send test", "sms_title": "SMS Provider", "sms_provider": "Provider", "sms_sender_id": "Sender ID", "sms_api_key": "API Key", "sms_api_secret": "API Secret", "sms_active": "Enable SMS channel", "sms_provider_twilio": "Twilio", "sms_provider_orange": "Orange API", "sms_provider_mtn": "MTN API", "sms_provider_aws": "AWS SNS", "sms_provider_other": "Other", "apikeys_title": "API Keys", "apikeys_active_count": "active keys", "apikeys_select_tenant": "Select a tenant…", "apikeys_label_placeholder": "Label (e.g. CRM Integration)", "apikeys_generate": "Generate", "apikeys_new_warning": "Copy this key now — it will not be shown again.", "apikeys_dismiss": "I copied the key", "apikeys_empty": "No API keys yet.", "apikeys_col_tenant": "Tenant", "apikeys_col_label": "Label", "apikeys_col_prefix": "Prefix", "apikeys_col_status": "Status", "apikeys_col_created": "Created", "apikeys_revoke": "Revoke this key" }, "communications": { "title": "Communications", "subtitle": "Direct messages with tenants.", "loading": "Loading…", "no_tenants": "No conversations yet.", "no_messages_yet": "No messages yet. Start the conversation.", "you": "You", "placeholder": "Your message… (Enter to send)", "send_hint": "Enter to send · Shift+Enter for new line.", "thread_title": "Conversation with tenant", "attach": "Attach a file", "file_attached": "File attached", "download": "Download", "delete_msg": "Delete message", "confirm_delete": "Delete this message?" }, "license": { "tab": "Licence", "no_license": "No licence configured.", "no_license_hint": "Create a licence to control access for this tenant.", "status_active": "Active", "status_expired": "Expired", "status_inactive": "Inactive", "days_left": "{n} day(s) remaining", "plan_annual": "Annual", "plan_lifetime": "Lifetime", "starts_at": "Start date", "expires_at": "Expiry date", "form_title_create": "Create licence", "form_title_edit": "Edit licence", "plan_label": "Plan", "notes_label": "Internal notes", "save": "Save", "saving": "Saving…", "saved": "Licence saved.", "delete": "Delete licence", "confirm_delete": "Delete the licence for this tenant?", "deleted": "Licence deleted." }, "export": { "title": "Data export", "subtitle": "Download all tenant data as CSV files (ZIP archive).", "btn": "Download export", "exporting": "Preparing…", "success": "Export downloaded.", "error": "Export failed." } }, "common": { "admin_area": "ACX • Admin", "logout": "Sign out", "close": "Close", "cancel": "Cancel", "save": "Save", "create": "Create", "enabled": "Enabled", "disabled": "Disabled", "search": "Search", "edit": "Edit", "delete": "Delete", "loading": "Loading…", "actions": "Actions", "saving": "Saving…", "back": "Back" }, "tenant": { "topbar": { "workspace": "Tenant workspace", "search_placeholder": "Search…" }, "sidebar": { "workspace_label": "Workspace", "app_name": "ACX Collections", "tip_label": "Tip", "tip_body": "Check Reports to track performance." }, "membership_status": { "invited": "Invited", "active": "Active", "suspended": "Suspended" }, "roles": { "role_1": "Company staff", "role_2": "ACREMAC staff", "role_3": "Company administrator", "role_4": "Administrator", "role_5": "Country Manager" }, "menu": { "dashboard": "Dashboard", "portfolio": "Portfolio", "customers": "Clients", "creditors": "Creditors", "debtors": "Debtors", "cases": "Cases", "promises": "Promises", "tasks": "Tasks", "payments": "Payments", "communications": "Communications", "documents": "Documents", "reports": "Reports", "settings": "Settings", "team": "Team", "treasury": "Treasury", "support": "Support", "mail_inbox": "Client Requests" }, "team": { "title": "Team", "subtitle": "Manage tenant users: profile, activation, roles, and workspace removal.", "create_button": "+ Create user", "table_title": "Users", "total": "Total: {count}", "loading": "Loading…", "empty": "No users.", "dash": "—", "cols": { "user": "User", "email": "Email", "phone": "Phone", "department": "Department", "status": "Status", "roles": "Roles", "actions": "Actions" }, "actions": { "edit": "Edit", "roles": "Roles", "countries": "Countries", "activate": "Activate", "deactivate": "Deactivate", "remove": "Remove" }, "owner_badge": "owner", "membership_status_tooltip": "Membership status (tenant)", "tooltips": { "owner_blocked": "Owner: action blocked" }, "fields": { "username": "Username", "email": "Email", "first_name": "First name", "last_name": "Last name", "telephone": "Phone", "departement": "Department", "password_optional": "Password (optional)", "password_reset": "New password (leave blank to keep unchanged)" }, "roles_block_title": "Roles", "membership_block_title": "Membership status", "owner_membership_hint": "Owner: membership status cannot be changed.", "modals": { "create_title": "Create user", "create_subtitle": "Create an account and link it to the tenant.", "edit_title": "Edit user", "roles_title": "Roles & status", "roles_subtitle": "Manage roles / membership status for @{username}", "countries_title": "Assigned countries", "countries_subtitle": "Manage countries for @{username}" }, "busy": { "creating": "Creating…", "saving": "Saving…" }, "confirm_remove": "Remove \"{username}\" from the tenant?\\n\\nThis only removes their membership (the user account is kept).", "errors": { "load": "Loading error.", "create": "Creation failed.", "update": "Update failed.", "toggle": "Activation/deactivation failed.", "membership_update": "Role/status update failed.", "remove": "Removal failed.", "remove_owner": "Cannot remove the tenant owner.", "required_username_email": "Username and email are required.", "email_required": "Email is required." }, "roles": { "5": "Country Manager" } } }, "portfolios": { "title": "Portfolios", "subtitle": "Manage case portfolios.", "new": "New portfolio", "search_placeholder": "Search a portfolio…", "name": "Name", "description": "Description", "status": "Status", "created": "Created on", "empty": "No portfolios.", "active": "Active", "inactive": "Inactive", "is_active": "Active", "confirm_delete": "Delete this portfolio?", "name_required": "Name is required.", "fields": { "code": "Code", "category": "Category", "priority": "Priority", "default_currency": "Default currency", "owner": "Owner", "internal_notes": "Internal notes", "archived": "Archived" }, "priority": { "low": "Low", "medium": "Medium", "high": "High" }, "kpi": { "total": "Portfolios", "active": "Active", "high_priority": "High priority", "total_cases": "Total cases" }, "header_subtitle": "Manage and track your case portfolios", "actions": { "open": "Open", "archive": "Archive", "restore": "Restore" }, "filters": { "all": "All", "active": "Active", "inactive": "Inactive", "all_priorities": "All priorities", "reset": "Reset", "filters_btn": "Filters", "all_currencies": "All currencies", "all_owners": "All owners", "label_priority": "Priority", "label_currency": "Currency", "label_owner": "Owner", "search_btn": "Search" }, "no_results": "No results", "empty_create": "No portfolios — create one to get started", "table": { "portfolio_col": "Portfolio", "status_col": "Status", "priority": "Priority", "code": "Code", "cases": "Cases", "balance_col": "Balance", "owner_col": "Owner", "created_col": "Created on", "open": "Open", "overdue": "Overdue" }, "modals": { "create_title": "Create portfolio", "edit_title": "Edit portfolio", "subtitle": "Portfolio details (code, priority, currency, owner…)." }, "modal": { "create_title": "New portfolio", "edit_title": "Edit portfolio", "subtitle": "Fill in the portfolio information", "name_label": "Name", "code_label": "Code", "priority_label": "Priority", "currency_label": "Currency", "owner_label": "Owner", "category_label": "Category", "description_label": "Description", "notes_label": "Internal notes", "notes_hint": "visible to agents only", "active_label": "Active portfolio", "active_hint": "An inactive portfolio remains visible but no longer accepts new cases", "none": "None", "cancel": "Cancel", "saving": "Saving…", "save": "Save" }, "detail": { "breadcrumb": "Portfolios", "loading": "Loading…", "active": "Active", "inactive": "Inactive", "owner_prefix": "Owner", "status": { "open": "Open", "in_progress": "In progress", "on_hold": "On hold", "closed": "Closed" }, "priority": { "low": "Low", "medium": "Medium", "high": "High", "urgent": "Urgent" }, "kpi": { "total": "Cases", "active": "In progress", "urgent": "Urgent", "unassigned": "Unassigned" }, "analytics": { "recovery_gauge": "Overall recovery rate", "recovered_label": "recovered", "total_due": "Total amount due", "recovered": "Recovered", "balance": "Remaining balance", "status_breakdown": "Status breakdown", "agent_perf": "Agent performance", "no_agents": "No agents assigned", "case_count": "{count} case", "case_count_plural": "{count} cases", "alert_critical": "Critical recovery rate: {pct}% — urgent action required", "alert_warning": "Recovery rate needs improvement: {pct}%", "alert_ok": "Good performance: {pct}% recovery rate", "alert_unassigned_one": "{count} case without an assigned owner", "alert_unassigned_many": "{count} cases without an assigned owner", "alert_urgent_one": "{count} urgent case to handle first", "alert_urgent_many": "{count} urgent cases to handle first", "alert_on_hold": "{count} cases on hold — follow up needed", "status_open": "Open", "status_in_progress": "In progress", "status_on_hold": "On hold", "status_closed": "Closed" }, "table": { "search_placeholder": "Search a case…", "all_statuses": "All statuses", "all_agents": "All agents", "unassigned": "Unassigned", "sort_pct_asc": "Sort: % ascending (least recovered first)", "sort_pct_desc": "Sort: % descending (best recovered first)", "sort_amount_desc": "Sort: amount due (highest)", "sort_date": "Sort: opening date", "col_case": "Case / Debtor", "col_status": "Status", "col_priority": "Priority", "col_owner": "Owner", "col_due": "Amount due", "col_collected": "Collected", "col_recovery": "Recovery", "col_due_date": "Due date", "case_count": "{count} case", "case_count_plural": "{count} cases", "unassigned_cell": "Unassigned", "overdue_badge": "overdue", "empty": "No cases in this portfolio", "open_case": "Open case" } }, "tooltips": { "refresh": "Refresh", "reset": "Reset" } }, "clientPortal": { "common": { "loading": "Loading…", "error": "Error", "logout": "Sign out", "sessionExpired": "Session expired. Please sign in again.", "refresh": "Refresh", "subtitle": "Client Portal", "comingSoon": "Coming soon", "back": "Back" }, "menu": { "title": "Navigation", "dashboard": "Dashboard", "cases": "Cases", "messages": "Messages", "support": "Support" }, "sidebar": { "helpTitle": "Need help?", "helpBody": "Check our FAQ or open a support ticket.", "helpHint": "Support available" }, "dashboard": { "title": "Dashboard", "subtitle": "Welcome to your Client Portal.", "customer": "Customer", "role": "Role", "status": "Status", "goToCases": "Go to cases", "noAccessTitle": "Access denied", "noAccessBody": "Your account does not have access to the Client Portal. Contact your administrator or support.", "backToLogin": "Back to login", "quickTitle": "Quick actions", "quickSubtitle": "Quickly access your modules", "cardCasesTitle": "My cases", "cardCasesBody": "View your cases, filter and add notes.", "cardMessagesTitle": "Messages", "cardMessagesBody": "Communication centre.", "comingSoon": "Soon", "kpis": { "totalCases": "Cases", "totalCasesHint": "Total", "openCases": "Open", "openCasesHint": "In progress", "overdueCases": "Overdue", "overdueCasesHint": "To prioritise", "recovered": "Recovered", "recoveredHint": "This month", "recoveryRate": "Rate", "recoveryRateHint": "Recovery" }, "charts": { "amount": "Amount", "collected": "Collected", "target": "Target", "gap": "Gap", "agingTitle": "Receivables aging", "agingSubtitle": "Breakdown by bucket (days)", "trendTitle": "Recovery trend", "trendSubtitle": "Collected vs target (monthly)", "gaugeTitle": "Performance", "gaugeSubtitle": "Recovery rate", "gaugeFoot": "Target: 70%+", "statusTitle": "Status breakdown", "statusSubtitle": "Open / in progress / on hold / closed", "stackTitle": "Priorities by status", "stackSubtitle": "Case breakdown by priority", "treemapTitle": "Top debtors", "treemapSubtitle": "Relative weight (visual)", "priority": { "low": "Low", "medium": "Medium", "high": "High", "urgent": "Urgent" }, "status": { "open": "Open", "in_progress": "In progress", "on_hold": "On hold", "closed": "Closed" } } }, "cases": { "title": "My cases", "empty": "No cases found.", "actions": { "new": "New case" }, "filters": { "all": "All statuses", "statusLabel": "Status", "searchPlaceholder": "Search (reference, title, debtor)…", "search": "Search" }, "status": { "open": "Open", "in_progress": "In progress", "on_hold": "On hold", "closed": "Closed" }, "priority": { "low": "Low", "medium": "Medium", "high": "High", "urgent": "Urgent" }, "table": { "reference": "Reference", "title": "Title", "status": "Status", "balance": "Balance" } }, "caseDetail": { "title": "Case detail", "reference": "Reference", "titleLabel": "Title", "status": "Status", "priority": "Priority", "dueDate": "Due date", "balance": "Balance", "notes": "Notes", "addNotePlaceholder": "Add a note…", "addNote": "Send", "noNotes": "No notes yet.", "editTitle": "Edit case", "save": "Save", "customerAssignedTo": "Customer contact", "tenantAssignedTo": "Agent in charge", "unassigned": "Unassigned" }, "documents": { "title": "Documents", "empty": "No documents yet.", "confirmDelete": "Delete this document?", "fields": { "title": "Title", "type": "Type", "file": "Choose a file" }, "actions": { "upload": "Upload", "open": "Open", "replace": "Replace", "delete": "Delete" }, "types": { "contract": "Contract", "invoice": "Invoice", "letter": "Letter", "id": "ID document", "other": "Other" }, "edit": { "title": "Edit document", "subtitle": "Update the document information.", "newFile": "New file (optional)", "chooseFile": "Choose a file", "hint": "Leave empty to keep the current file.", "cancel": "Cancel", "save": "Save" } }, "notes": { "placeholder": "Add a note…", "confirmDelete": "Delete this note?", "actions": { "send": "Send" }, "edit": { "title": "Edit note", "subtitle": "Update your message.", "cancel": "Cancel", "save": "Save" } }, "messages": { "title": "Messages", "empty": "No messages yet.", "thread": { "title": "Conversation", "placeholder": "Write a message…", "attach": "Attach files", "send": "Send", "edit": "Edit", "delete": "Delete", "confirmDelete": "Delete this message?" }, "subtitle": "Your discussion threads by case", "search": "Search a case or message…", "openCase": "View", "emptyHint": "You have no messages yet. Start a conversation from a case.", "actions": { "new": "New message", "search": "Search", "goToCases": "My cases" }, "filters": { "all": "All", "unread": "Unread", "actionRequired": "Action required" }, "badges": { "unread": "Unread", "actionRequired": "Action required" }, "new": { "title": "New message", "subtitle": "Select the case to attach your message to.", "searchCases": "Search a case…", "noCases": "No cases found.", "cancel": "Cancel" } }, "support": { "title": "Support", "subtitle": "Open a ticket and track resolution.", "actions": { "newTicket": "New ticket" }, "kpis": { "totalLabel": "Tickets", "totalHint": "Total", "openLabel": "Open", "openHint": "Awaiting action", "inProgressLabel": "In progress", "inProgressHint": "Being handled" }, "contact": { "title": "Contact", "emailLabel": "Email", "phoneLabel": "Phone" }, "security": { "title": "Security reminder", "body": "Never share passwords or sensitive data. Only attach readable documents (PDF, images, Office, TXT/CSV)." }, "faq": { "title": "Quick FAQ", "access": { "q": "I can't access the portal. What should I do?", "a": "Open a ticket in the 'Access / Account' category and provide your username and the error message." }, "docs": { "q": "Document upload is failing.", "a": "Check the file type and size (max 10MB/file). Prefer PDF or images." }, "cases": { "q": "I can't see my cases.", "a": "Make sure your access is active. Otherwise, open a ticket with your customer name." }, "session": { "q": "Session expired / repeated logouts.", "a": "Sign in again. If the issue persists, open a ticket with the exact time and your browser details." } }, "myTickets": "My tickets", "filters": { "searchPlaceholder": "Search by ID or subject…", "allStatuses": "All statuses", "search": "Search" }, "status": { "open": "Open", "in_progress": "In progress", "waiting_customer": "Waiting for customer", "resolved": "Resolved", "closed": "Closed" }, "priority": { "normal": "Normal", "urgent": "Urgent" }, "category": { "access": "Access / Account", "cases": "Cases", "documents": "Documents", "payments": "Payments", "other": "Other" }, "table": { "id": "ID", "subject": "Subject", "status": "Status", "priority": "Priority", "updated": "Updated" }, "empty": "No tickets found.", "new": { "title": "New support ticket", "subtitle": "Describe your issue and attach any useful documents.", "fields": { "subject": "Subject", "subjectPlaceholder": "E.g. Unable to upload a document", "caseId": "Related case ID (optional)", "category": "Category", "priority": "Priority", "message": "Message", "messagePlaceholder": "Describe the problem, steps to reproduce, and expected result…" }, "actions": { "attach": "Attach files", "submit": "Submit ticket" } }, "ticket": { "title": "Ticket", "linkedCase": "Linked case", "close": "Close ticket", "reopen": "Reopen ticket", "replyTitle": "Reply", "replyPlaceholder": "Write your reply…", "attach": "Attach files", "send": "Send", "noMessages": "No messages yet.", "sideCustomer": "Customer", "sideTenant": "Tenant", "sidePlatform": "ACX" } } }, "clientPortalAuth": { "badge": "Secure Client Portal", "title": "Welcome back", "subtitle": "Sign in to access your cases", "usernameLabel": "Username or email", "usernamePlaceholder": "e.g. alladoum.kone or alladoum@company.com", "passwordLabel": "Password", "showPassword": "Show", "hidePassword": "Hide", "signIn": "Sign in", "signingIn": "Signing in…", "forgot_password": "Forgot password?", "credentialsRequired": "Please enter your credentials.", "loginFailed": "Incorrect credentials. Please try again.", "heroTitle": "Manage your recovery with full clarity.", "heroSubtitle": "A dedicated space to track your cases, measure progress and stay in touch with your account manager.", "feature1Title": "Your cases at a glance", "feature1Body": "View the status, balance and history of each of your cases at any time.", "feature2Title": "Direct communication", "feature2Body": "Comment, ask questions and follow your account manager's replies in real time.", "feature3Title": "Dedicated support", "feature3Body": "Open a ticket and get a fast response from our team.", "note": "Access restricted to partner clients. To obtain your credentials, contact your account manager.", "footerHint": "ACX Collections · Client Portal" }, "collections": { "cases": { "title": "Collections", "subtitle": "Track cases, follow-ups, promises and payments.", "tableTitle": "Cases", "empty": "No cases found." }, "caseDetail": { "title": "Case detail", "subtitle": "Timeline, actions and collection tracking.", "quickActions": "Quick actions" }, "kpis": { "totalCases": "Total cases", "overdue": "Overdue", "lastSync": "Last updated", "totalDue": "Total due", "totalPaid": "Total paid", "balance": "Balance", "nextAction": "Next action" }, "filters": { "search": "Search (reference, notes...)", "statusAll": "All statuses", "priorityAll": "All priorities", "overdue": "Overdue" }, "fields": { "nextAction": "Next action", "balance": "Balance", "date": "Date", "status": "Status", "method": "Method", "reference": "Reference" }, "actions": { "newCase": "New case", "editCase": "Edit", "call": "Call", "sms": "SMS", "email": "Email", "promise": "Promise", "payment": "Payment" }, "badges": { "overdue": "Overdue" }, "status": { "new": "New", "in_review": "In review", "preventive": "Preventive", "amicable": "Amicable", "pre_legal": "Pre-legal", "legal": "Legal", "disputed": "Disputed", "settled": "Settled", "closed": "Closed", "write_off": "Write-off" }, "priority": { "low": "Low", "medium": "Medium", "high": "High" }, "timeline": { "title": "Timeline", "empty": "No actions recorded." }, "promises": { "defaultNote": "Promise created from the interface.", "title": "Promises", "empty": "No promises." }, "payments": { "title": "Payments", "empty": "No payments." }, "actionType": { "call": "Call", "sms": "SMS", "email": "Email", "visit": "Visit", "letter": "Letter", "negotiation": "Negotiation", "notice": "Formal notice", "lawyer": "Transfer to lawyer", "other": "Other" }, "quickActions": { "call": "Quick call", "sms": "Quick SMS", "email": "Quick email" } }, "treasury": { "title": "Treasury", "subtitle": "Track inflows/outflows, internal transfers and manual outflows.", "tabs": { "journal": "Journal", "accounts": "Accounts", "remittances": "Remittances" }, "actions": { "transfer": "Transfer", "newOutflow": "New outflow", "refresh": "Refresh", "loading": "Loading...", "newAccount": "New account", "resetFilters": "Reset", "cancel": "Cancel", "create": "Create", "confirmTransfer": "Confirm transfer", "confirmOutflow": "Record outflow", "close": "Close", "outflow": "Outflow", "setDefault": "Set as default", "submit": "Submit" }, "errors": { "load": "Loading failed.", "accountNameRequired": "Account name is required.", "createAccount": "Account creation failed.", "updateAccount": "Account update failed.", "transferFromRequired": "Please select the source account.", "transferToRequired": "Please select the destination account.", "transferDifferentAccounts": "Destination account must differ from source account.", "amountPositive": "Amount must be greater than 0.", "transferCurrencyMismatch": "Transfer between accounts with different currencies is not supported.", "transferCreate": "Transfer failed.", "accountRequired": "Account is required.", "outflowCreate": "Outflow creation failed.", "generic": "An error occurred.", "selectAccounts": "Please select both accounts.", "selectAccount": "Please select an account.", "amountInvalid": "Please enter a valid amount.", "updateFailed": "Update failed." }, "messages": { "accountCreated": "Account created.", "accountUpdated": "Account updated.", "transferCreated": "Transfer recorded.", "outflowCreated": "Outflow recorded.", "loading": "Loading…", "defaultUpdated": "Default account updated.", "outflowDone": "Outflow recorded.", "transferDone": "Transfer recorded." }, "hints": { "needTwoAccounts": "Create at least two accounts to perform a transfer.", "needAccount": "Create at least one treasury account.", "debounced": "Filters are applied automatically (slight delay)." }, "kpis": { "currency": "Currency: {currency}", "net": "Net balance", "in": "Inflows", "out": "Outflows", "noData": "No data.", "count": "{count} movements", "flux": "Flow · {currency} · {count} ops." }, "filters": { "search": "Search", "creditor": "Client", "debtor": "Debtor", "direction": "Direction", "account": "Account", "dateFrom": "From", "dateTo": "To", "all": "All", "case": "Case" }, "placeholders": { "search": "Reference, label, case…", "creditor": "Client name…", "debtor": "Debtor name…", "chooseAccount": "Choose an account", "reference": "Reference (optional)", "case": "Case reference (e.g. ACX/TD/...)" }, "direction": { "all": "All", "in": "Inflows", "out": "Outflows" }, "account": { "all": "All", "default": "Default", "typeLabel": "Type: {type}" }, "table": { "date": "Date", "direction": "Direction", "account": "Account", "amount": "Amount", "creditor": "Client", "debtor": "Debtor", "case": "Case", "label": "Label", "source": "Source", "reference": "Reference", "status": "Status", "type": "Type" }, "source": { "payment": "Payment", "remittance": "Customer remittance", "manual": "Manual", "transfer": "Internal transfer", "other": "Other" }, "status": { "pending": "Pending", "confirmed": "Confirmed", "cancelled": "Cancelled" }, "tips": { "directCustomer": "Tip: a direct payment at the customer's site does not appear in the treasury journal (the money does not go through ACX), but it always impacts the case balance.", "journal": "Tip: a direct payment at the customer's site does not appear here (no ACX treasury flow), but it always impacts the case balance." }, "accounts": { "title": "Treasury accounts", "type": "Type", "currency": "Currency", "toggleDefaultHint": "Toggle default account", "makeDefault": "Set as default", "totalAccounts": "Number of accounts", "default": "Default", "noAccounts": "No accounts. Create an account to log movements.", "card": { "type": "Type", "currency": "Currency", "createdAt": "Created on" }, "setDefault": "Set as default", "unsetDefault": "Default ✓", "balance": "Balance", "hint": "Tip: the default account is used automatically if no account is selected when recording a movement.", "totalIn": "Total inflows", "totalOut": "Total outflows", "createHint": "Create an account →" }, "empty": { "accounts": "No accounts. Create an account to log ACX collections.", "movements": "No movements." }, "modals": { "account": { "title": "New account", "subtitle": "Bank / cash / mobile money (per tenant)." }, "transfer": { "title": "Internal transfer", "subtitle": "Move money from one account to another (generates 2 movements)." }, "outflow": { "title": "New outflow", "subtitle": "Record a manual outflow (disbursement)." }, "newAccount": { "subtitle": "Bank / cash / mobile money (per tenant).", "title": "New account" } }, "fields": { "name": "Name", "type": "Type", "currency": "Currency", "makeDefault": "Set as default", "fromAccount": "Source account", "toAccount": "Destination account", "amount": "Amount", "date": "Date", "reference": "Reference", "notes": "Notes", "account": "Account", "label": "Label", "default": "Set as default" }, "accountType": { "bank": "Bank", "cash": "Cash", "mobile_money": "Mobile money", "other": "Other" }, "defaults": { "manualOutLabel": "Manual outflow", "defaultAccount": "default", "outflowLabel": "Disbursement (manual)", "transferLabel": "Internal transfer" }, "remittances": { "filters": { "status": "Status", "search": "Search" }, "placeholders": { "search": "Client, reference, note…", "customerSearch": "Search a client…", "reference": "Bank ref / cheque / wire transfer…" }, "table": { "id": "ID", "customer": "Client", "account": "Account", "total": "Total", "status": "Status", "createdAt": "Created on", "paidAt": "Paid on", "reference": "Reference", "actions": "Actions" }, "actions": { "new": "New remittance", "view": "View", "addPayments": "Add payments", "markPaid": "Mark as paid", "loading": "Loading…", "validate": "Validate remittance", "validating": "Validating…", "confirmPaid": "Confirm payment", "addEligible": "Add eligible payments", "cancel": "Cancel", "creating": "Creating…" }, "status": { "all": "All", "draft": "Draft", "validated": "Validated", "paid": "Paid", "cancelled": "Cancelled" }, "empty": "No remittances.", "hints": "Create a draft, add eligible payments, then mark as paid to generate the outflow (OUT) in treasury.", "errors": { "customerRequired": "Please select a client.", "accountRequired": "Please select an account." }, "messages": { "created": "Remittance draft created.", "paymentAdded": "Payment added to remittance.", "markedPaid": "Remittance marked as paid." }, "draft": { "title": "New remittance (draft)", "subtitle": "Select the client (creditor) and the account to debit.", "customer": "Client", "account": "Account", "currency": "Currency", "create": "Create remittance", "noCustomers": "No clients found.", "selected": "Selected:", "balance": "Balance: {amount}", "lastMovement": "Last movement: {date}" }, "details": { "title": "Remittance #{id}", "subtitle": "Client: {customer}", "total": "Total", "createdAt": "Created on", "paidAt": "Paid on", "referenceHint": "Optional reference when marking paid (wire ref, cheque number, etc.).", "noLines": "No payments in this remittance yet.", "lines": { "payment": "Payment", "case": "Case", "debtor": "Debtor", "amount": "Amount" } }, "payments": { "title": "Add eligible payments", "subtitle": "Only payments not yet remitted are shown.", "search": "Search", "searchPlaceholder": "Payment ref, case ref, debtor…", "override": "Partial", "empty": "No eligible payments.", "hint": "Tip: you can enter a partial amount before adding a payment.", "table": { "date": "Date", "payment": "Payment", "case": "Case", "debtor": "Debtor", "amount": "Amount", "actions": "Actions", "add": "Add" }, "added": "Added ✓" }, "title": "Remittances", "subtitle": "Prepare and track remittances to the client (creditor).", "columns": { "customer": "Client", "total": "Total", "status": "Status", "reference": "Reference", "paidAt": "Paid on", "actions": "Actions" }, "view": "View", "pay": "Pay", "paid": "Remittance paid", "addPaymentsSection": "Add payments", "markAsPaidSection": "Mark as paid", "includedPayments": "Included payments ({count})", "noEligible": "No eligible payments found.", "noFound": "No movements found" }, "pagination": { "loading": "Loading…", "empty": "No results", "range": "{from}–{to} of {total}" } }, "debtors": { "title": "Debtors", "subtitle": "Create, edit and delete debtors.", "new": "New debtor", "search_placeholder": "Search (name…)", "type_all": "All types", "country_all": "All countries", "reset": "Reset", "list_title": "List", "loading": "Loading…", "empty": "No debtors found.", "cols": { "name": "Name", "type": "Type", "phone": "Phone", "email": "Email", "city": "City", "country": "Country", "actions": "Actions" }, "type": { "individual": "Individual", "company": "Company" }, "modal": { "create_title": "New debtor", "edit_title": "Edit debtor", "subtitle": "Fill in the information and save.", "close": "Close", "cancel": "Cancel", "create": "Create", "creating": "Creating…", "save": "Save", "saving": "Saving…" }, "fields": { "full_name": "Full name *", "phone": "Phone", "address": "Address", "city": "City", "national_id": "National ID (optional)", "tax_id": "Tax ID (optional)" }, "actions": { "edit": "Edit", "delete": "Delete", "deleting": "Del…" }, "errors": { "name_required": "Debtor name is required.", "create_failed": "Creation failed.", "update_failed": "Update failed.", "delete_failed": "Delete failed.", "load_failed": "Loading failed.", "metadata_invalid": "Invalid metadata JSON." }, "confirm_delete": "Delete debtor \"{name}\"?" }, "creditors": { "title": "Creditors", "subtitle": "Entities actually owed money by debtors. May differ from the client (e.g. credit insurer).", "new": "New creditor", "search_placeholder": "Search by name, code, email…", "loading": "Loading…", "empty": "No creditors registered.", "refresh": "Refresh", "count": "{count} creditor(s)", "type": { "company": "Company", "individual": "Individual" }, "status": { "active": "Active", "inactive": "Inactive" }, "kpi": { "total": "Total", "active": "Active", "inactive": "Inactive" }, "filter": { "all_status": "All statuses" }, "cols": { "name": "Creditor", "type": "Type", "contact": "Contact", "location": "Location", "status": "Status" }, "fields": { "name": "Name", "code": "Code", "type": "Type", "email": "Email", "phone": "Phone", "country": "Country", "city": "City", "address": "Address", "tax_id": "Tax ID / Registration", "notes": "Notes", "notes_placeholder": "Additional information…", "is_active": "Active" }, "actions": { "edit": "Edit", "delete": "Delete" }, "modal": { "create_title": "New creditor", "edit_title": "Edit creditor", "subtitle": "The entity actually owed money by the debtor.", "save": "Update", "create_label": "Create creditor", "cancel": "Cancel", "saving": "Saving…" }, "delete": { "title": "Delete creditor", "confirm": "This action is irreversible. Do you want to continue?", "confirm_btn": "Delete", "cancel": "Cancel", "deleting": "Deleting…" }, "errors": { "load_failed": "Failed to load creditors.", "name_required": "Creditor name is required.", "save_failed": "Failed to save creditor.", "delete_failed": "Cannot delete this creditor." }, "flash": { "created": "Creditor created successfully.", "updated": "Creditor updated.", "deleted": "Creditor deleted." } }, "customers": { "title": "Clients", "subtitle": "Companies and organizations that assign collection cases to the tenant.", "new": "New", "search_placeholder": "Search by name, email, phone, country, code…", "loading": "Loading…", "empty": "No clients.", "status": { "active": "Active", "suspended": "Suspended" }, "portal": { "enabled": "Portal: Enabled", "disabled": "Portal: Disabled", "access_title": "Client Portal Access", "active": "Portal active", "inactive": "Portal inactive" }, "kpi": { "total": "Total" }, "card": { "edit": "Edit", "users": "Users", "activate_portal": "Activate portal", "manage_portal": "Manage portal access" }, "member_status": { "active": "Active", "invited": "Invited", "suspended": "Suspended" }, "confirm": { "delete_customer": "Delete customer \"{name}\"? This action is irreversible.", "suspend_customer": "Suspend customer \"{name}\"? They will lose portal access.", "activate_customer": "Reactivate customer \"{name}\"?", "force_delete_customer": "⚠️ This customer has {count} linked case(s). Force deletion will also permanently delete ALL associated cases. This action is IRREVERSIBLE. Confirm deletion of \"{name}\" and all its cases?", "force_delete_customer_generic": "⚠️ This customer has linked cases that will also be deleted. This action is IRREVERSIBLE. Confirm force deletion of \"{name}\"?", "revoke_member": "Revoke access for \"{name}\"?", "reset_password": "Reset password for \"{name}\"?" }, "flash": { "created": "Customer created.", "updated": "Customer updated.", "deleted": "Customer deleted.", "suspended": "Customer suspended.", "activated": "Customer reactivated.", "portal_activated": "Customer portal activated.", "member_revoked": "Access revoked.", "member_updated": "User updated." }, "fields": { "code": "Code", "email": "Email", "phone": "Phone", "country": "Country", "city": "City", "address": "Address", "status": "Status", "name": "Name", "name_required": "Name *", "created_at": "Created at", "department": "Department", "metadata": "Metadata (JSON)", "dept": "Department / Position" }, "actions": { "edit": "Edit", "delete": "Delete", "portal": "Portal", "portal_title": "Create / Update portal access", "users": "Users", "users_title": "Customer users", "activate": "Activate", "suspend": "Suspend", "status": "Status", "status_title": "Activate / Suspend", "password": "Password", "password_title": "Generate new password and email it", "remove": "Remove", "close": "Close" }, "errors": { "load": "Loading failed.", "name_required": "Customer name is required.", "metadata_invalid": "Invalid metadata JSON.", "save_failed": "Save failed.", "delete_failed": "Delete failed.", "update_failed": "Update failed.", "email_required": "Email is required to create portal access.", "portal_failed": "Portal access creation failed.", "member_email_required": "Email is required.", "member_update_failed": "User update failed.", "member_delete_failed": "Delete failed.", "pwd_reset_failed": "Password reset failed.", "pwd_reset_msg": "Password reset. Email sent.", "users_load_failed": "Failed to load users." }, "modal": { "create_title": "New customer", "edit_title": "Edit customer", "subtitle": "Fill in all customer details.", "close": "Close", "cancel": "Cancel", "save": "Update", "create": "Create", "saving": "Saving…", "metadata_hint": "Optional. Paste valid JSON.", "subtitle_create": "Enter the customer information.", "subtitle_edit": "Update the information.", "create_label": "Create customer" }, "portal_modal": { "title": "Client Portal Access", "subtitle": "Create the first access for this customer.", "subtitle_for": "Create / update portal access for: {name}", "email_label": "Email *", "email_placeholder": "e.g. contact@customer.com", "username_optional": "optional", "first_name_label": "First name", "last_name_label": "Last name", "department_label": "Department", "hint": "An email will be sent with the login URL and a temporary password (if the account is new).", "create_btn": "Create access", "activate_btn": "Enable portal", "activating": "Enabling…", "cancel": "Cancel", "creating": "Creating…", "success": "Portal activated successfully!", "success_created": "Portal activated. User created successfully.", "success_existing": "Portal activated. Existing user linked.", "activate_title": "Activate customer portal", "activate_subtitle": "Create the main user for {name}", "hint_activate": "This action creates a user account for the customer and grants access to the case tracking portal.", "phone": "Phone", "dept": "Department / Position", "temp_pwd": "Temporary password", "close": "Close" }, "users_modal": { "title": "Customer users", "customer_label": "Customer", "temp_pwd_label": "Temporary password", "copy": "Copy", "loading": "Loading…", "empty": "No users.", "close": "Close", "subtitle": "Portal access management", "pwd_reset": "Password reset", "refresh": "Refresh", "empty_portal": "No users — activate the portal first", "count": "{count} user", "count_plural": "{count} users", "cols": { "user": "User", "contact": "Contact", "dept": "Department", "role": "Role", "status": "Status", "actions": "Actions" }, "edit": "Edit", "suspend": "Suspend", "activate_btn": "Activate", "mdp": "PWD" }, "member_modal": { "title": "Edit customer user", "cancel": "Cancel", "save": "Save", "saving": "Saving…", "first_name_label": "First name", "last_name_label": "Last name", "department_label": "Department", "active_label": "Account active", "role_label": "Role", "status_label": "Status", "primary_contact_label": "Primary contact", "yes": "Yes", "no": "No", "tip": "Tip: you can update user info + role/status in a single save.", "edit_title": "Edit user access", "telephone_label": "Phone", "role": { "owner": "Owner", "manager": "Manager", "viewer": "Viewer" } }, "confirm_delete": "Delete \"{name}\"?", "confirm_delete_member": "Remove this user from customer?", "role_badge": { "owner": "Owner", "manager": "Manager", "viewer": "Viewer" }, "client_users": { "title": "Customer users", "subtitle": "Manage portal access (roles, status, primary contact).", "back": "Back", "add": "Add", "search_placeholder": "Search by name, role, status…", "loading": "Loading…", "empty": "No users found.", "primary_badge": "Primary contact", "added_on": "Added on", "status": { "active": "Active", "suspended": "Suspended" }, "actions": { "suspend": "Suspend", "activate": "Activate", "edit": "Edit", "delete": "Delete" }, "flash": { "added": "User added.", "updated": "Member updated.", "activated": "Account activated.", "suspended": "Account suspended.", "deleted": "Access removed." }, "confirm_delete": "Remove access for \"{name}\"?", "role": { "owner": "Owner", "manager": "Manager", "viewer": "Viewer" }, "modal": { "create_title": "Add a user", "edit_title": "Edit user", "subtitle_create": "Set the email, role and member information.", "subtitle_edit": "Update the role and contact status.", "email_label": "Email", "email_required": "Email is required.", "role_label": "Role", "primary_label": "Primary contact", "first_name_label": "First name", "last_name_label": "Last name", "phone_label": "Phone", "dept_label": "Department", "role_owner": "Owner", "role_manager": "Manager", "role_viewer": "Viewer", "yes": "Yes", "no": "No", "cancel": "Cancel", "saving": "Saving…", "add": "Add", "update": "Update" } } }, "selectTenant": { "title": "Select tenant", "subtitle": "Select the tenant you want to work in." }, "communications": { "title": "Messaging", "subtitle": "Customer ↔ agent exchanges by case", "unread_badge": "{count} unread", "unread_badge_plural": "{count} unread", "search_placeholder": "Search case, customer, message…", "unread_only": "Unread only", "count": "{count} conversation", "count_plural": "{count} conversations", "empty": "No conversations — exchanges will appear here once a customer sends a message", "attachment": "Attachment", "customer_badge": "Customer", "kpi": { "conversations": "Conversations", "unread": "Unread", "customers": "Clients", "cases": "Cases" }, "error_load": "Loading failed.", "new_conversation": "New conversation", "picker": { "title": "Start a conversation", "subtitle": "Select a case to initiate a customer exchange.", "search_placeholder": "Search a case…", "empty": "No cases found.", "cancel": "Cancel", "loading": "Loading…" }, "thread": { "title": "Conversation", "back": "Messaging", "case_link": "Case", "filter_all": "All", "filter_client": "Customer", "filter_internal": "Internal", "new_msg_label": "New message:", "visible_client": "Visible to customer", "internal_only": "Internal (agents only)", "placeholder_shared": "Reply to customer…", "placeholder_internal": "Internal message (not visible to customer)…", "placeholder": "Write a message…", "attach": "Attach files", "send": "Send", "edit": "Edit", "delete": "Delete", "confirmDelete": "Delete this message?", "empty": "No messages — start the conversation!", "loading": "Loading…", "save": "Save", "cancel": "Cancel", "recording": "Recording…", "stop_recording": "Stop", "editing_label": "Editing message", "join_call": "Join", "call_audio": "Audio call", "call_video": "Video call", "attach_file": "Attach a file", "voice_msg": "Voice message", "stop_record": "Stop recording", "agent_badge": "Agent", "internal_badge": "Internal", "typing_one": "is typing…", "typing_many": "are typing…", "no_messages": "No messages — start the conversation!" } }, "support": { "title": "Platform support", "subtitle": "Chat directly with the ACREMAC team.", "loading": "Loading…", "no_messages": "No messages yet. Send your first message to the ACREMAC team to get help.", "placeholder": "Your message… (Enter to send)", "send_hint": "Enter to send · Shift+Enter for new line.", "you": "You", "acremac": "ACREMAC", "attach": "Attach a file", "file_attached": "File attached", "download": "Download", "delete_msg": "Delete message", "confirm_delete": "Delete this message?" }, "cases": { "title": "Cases", "subtitle": "Collection case tracking.", "new": "New case", "search_placeholder": "Reference, debtor, customer…", "empty": "No cases found.", "loading": "Loading…", "count": "{count} case(s)", "status": { "all": "All statuses", "open": "Open", "in_progress": "In progress", "on_hold": "On hold", "closed": "Closed" }, "priority": { "all": "All priorities", "low": "Low", "medium": "Medium", "high": "High", "urgent": "Urgent" }, "kpi": { "total": "Total", "open": "Open", "in_progress": "In progress", "on_hold": "On hold", "overdue": "Overdue", "closed": "Closed" }, "cols": { "reference": "Reference", "debtor": "Debtor", "customer": "Client", "creditor": "Creditor", "via": "via", "status": "Status", "priority": "Priority", "due_date": "Due date", "balance": "Balance", "assigned": "Assigned", "actions": "Actions" }, "filter": { "overdue_only": "Overdue only" }, "detail": { "back": "Back", "save": "Save", "saving": "Saving…", "delete": "Delete", "modified": "Modified", "saved": "Saved", "not_found": "Case not found.", "case_fallback": "Case", "debtor_label": "Debtor", "reopen": "Reopen", "close_case": "Close", "unassigned": "Unassigned", "assign_to_me": "Assign to me", "assigning": "Assigning…", "tab_overview": "Details", "tab_notes": "Notes", "tab_documents": "Documents", "tab_collections": "Collections", "edit_section": "Edit case", "field_title": "Title", "field_status": "Status", "field_priority": "Priority", "field_currency": "Currency", "currency_search": "Filter currencies…", "field_due_date": "Due date", "field_original_amount": "Original amount", "field_balance": "Balance due", "field_assigned_to": "Assigned to", "kpi_balance": "Balance due", "kpi_original": "Original amount", "kpi_due_date": "Due date", "kpi_assigned": "Assigned to", "not_assigned": "Unassigned", "debtor_section": "Debtor", "debtor_name": "Name", "debtor_phone": "Phone", "action_call": "Call", "action_outlook": "Outlook proof", "action_promise": "Promise", "action_payment": "Payment", "action_contentious": "Litigation", "action_refresh": "Refresh", "col_total_due": "Total due", "col_paid": "Total paid", "col_remaining": "Remaining balance", "col_next_action": "Next action", "col_loading": "Loading…", "col_empty": "No collection data.", "col_timeline_title": "Collection timeline", "col_events": "{count} event", "col_events_plural": "{count} events", "col_no_activity": "No activity.", "field_portfolio": "Portfolio" } }, "session": { "warning_title": "Session about to expire", "warning_body": "Your session expires in {time}. Click « Stay connected » to continue.", "expired_title": "Session expired", "expired_body": "Your session has expired. Click below to sign in again.", "stay": "Stay connected", "extending": "Renewing…", "logout": "Sign out", "reconnect": "Sign in again" }, "payments": { "title": "Payments", "subtitle": "Payment tracking.", "empty": "No payments.", "loading": "Loading…" }, "promises": { "title": "Promises", "subtitle": "Debtor payment promises.", "empty": "No promises.", "loading": "Loading…" }, "tasks": { "title": "Tasks", "subtitle": "Task and action tracking.", "empty": "No tasks.", "loading": "Loading…" }, "documents": { "title": "Documents", "subtitle": "Case-related documents.", "empty": "No documents.", "loading": "Loading…" }, "reports": { "title": "Reports", "subtitle": "Collection analytics and statistics.", "loading": "Loading data…", "no_data": "No data available.", "kpi_total_cases": "Cases", "kpi_total_amount": "Total amount", "kpi_recovered": "Recovered", "kpi_recovery_rate": "Recovery rate", "kpi_overdue": "overdue", "chart_by_status": "Cases by status", "chart_monthly": "Monthly payment trend", "chart_actions": "Collection actions", "chart_methods": "Payment methods", "chart_promises": "Payment promises", "promises_pending": "Pending", "promises_kept": "Kept", "promises_broken": "Broken", "promises_cancelled": "Cancelled", "amount_label": "Amount", "status_new": "New", "status_in_review": "In review", "status_preventive": "Preventive", "status_amicable": "Amicable", "status_pre_legal": "Pre-legal", "status_legal": "Legal", "status_disputed": "Disputed", "status_settled": "Settled", "status_closed": "Closed", "status_write_off": "Write-off", "action_call": "Call", "action_sms": "SMS", "action_email": "Email", "action_visit": "Visit", "action_letter": "Letter", "action_negotiation": "Negotiation", "action_notice": "Formal notice", "action_lawyer": "Lawyer", "action_other": "Other", "method_cash": "Cash", "method_bank_transfer": "Bank transfer", "method_mobile_money": "Mobile Money", "method_cheque": "Cheque", "method_card": "Card", "method_other": "Other" }, "settings": { "title": "Settings", "subtitle": "Incoming mail configuration", "breadcrumb_workspace": "Workspace", "nav_group_geography": "Geography", "nav_group_mail": "Incoming mail", "tab_countries": "Operational countries", "tab_countries_desc": "Geographic scope", "tab_sources": "Mail sources", "tab_sources_desc": "Clients and domains", "tab_imap": "IMAP configuration", "tab_imap_desc": "Receiving server", "add_source": "Add a source", "sources_title": "Authorized mail sources", "sources_desc": "Define the domains or email addresses whose emails will be intercepted and shown in Client requests.", "domain_type_title": "Full domain", "domain_type_desc": "e.g. acremac.com — intercepts all emails sent from this domain.", "email_type_title": "Exact email", "email_type_desc": "e.g. john@acremac.com — only this sender.", "no_sources": "No sources configured", "no_sources_desc": "Add your clients' domains or emails to start automatic interception.", "add_first_source": "Add the first source", "col_client": "Client", "col_address_domain": "Address / Domain", "col_type": "Type", "col_status": "Status", "unnamed": "Unnamed", "badge_domain": "Domain", "badge_email": "Email", "sources_count": "{n} source{s} configured", "source_active": "Source active", "edit_source": "Edit source", "new_source": "New mail source", "source_modal_subtitle": "Domain or email address to intercept", "label_client_name": "Client name", "label_address_domain": "Address or domain", "hint_address_domain": "Domain (acremac.com) → intercepts all emails from the domain. Full address → only this sender.", "label_notes": "Internal notes", "placeholder_notes": "Optional comments…", "add_source_btn": "Add source", "update_source_btn": "Update", "saving_source": "Saving…", "confirm_delete": "Delete", "cron_service_label": "Mail receiving service", "cron_health_healthy": "Active", "cron_health_delayed": "Delayed", "cron_health_stale": "Inactive", "cron_health_error": "IMAP Error", "cron_health_inactive": "Stopped", "cron_health_unconfigured": "Not configured", "cron_no_run": "No runs yet", "cron_interval": "Every {n} min", "cron_poll_now": "Poll now", "cron_polling": "Running…", "cron_stop": "Stop", "cron_start": "Start", "cron_info": "This service is shared across all tenants. Any change to your configuration (new sources, IMAP credentials) is applied automatically on the next run, without restarting. The Stop / Start button only controls your receiving.", "imap_title": "IMAP configuration", "imap_desc": "Connect your mailbox to intercept your clients' emails.", "imap_credentials": "Connection credentials", "label_imap_host": "IMAP server", "label_port": "Port", "label_mailbox": "IMAP folder", "label_email": "Email address", "label_password": "Password", "label_password_existing": "Password (leave empty to keep current)", "label_ssl": "Use SSL/TLS", "label_ssl_hint": "(recommended — port 993)", "imap_saved": "Configuration saved. Changes active on the next automatic run.", "imap_test": "Test connection", "imap_testing": "Testing…", "imap_guide_title": "Setup guide", "imap_step1_title": "Create a dedicated mailbox", "imap_step1_desc": "e.g. recovery@yourcompany.com — your clients will send requests to this address.", "imap_step2_title": "Enable IMAP access", "imap_step2_desc": "In your email provider settings (Gmail, Outlook, etc.), enable IMAP access.", "imap_step3_title": "Enter credentials", "imap_step3_desc": "Host, port, address and password. Test the connection before saving.", "imap_step4_title": "Add your sources", "imap_step4_desc": "In Mail sources, add your clients' domains or emails to intercept.", "imap_security_title": "Security", "imap_security_desc": "Use a dedicated app password (not your main password). Gmail and Outlook offer this in their security settings.", "countries_title": "Operational countries", "countries_desc": "Configure the countries where you operate and assign a manager for each. Every agent action in that country will automatically notify the assigned manager.", "add_country": "Add a country", "geo_perimeter_title": "Geographic scope", "geo_perimeter_desc": "Define the countries covered by your recovery activity.", "country_manager_title": "Country manager", "country_manager_desc": "Assign a manager per country. They will be notified of every agent action.", "auto_track_title": "Automatic tracking", "auto_track_desc": "Every action on a case notifies the country manager and the owner.", "no_countries": "No countries configured", "no_countries_desc": "Add the countries where you operate to enable geographic tracking and notifications.", "add_first_country": "Add the first country", "col_country": "Country", "col_manager": "Manager", "not_assigned": "Not assigned", "manager_badge": "Manager", "countries_count": "{n} countr{y} configured — {m} with manager", "modal_add_country_title": "Add a country", "modal_add_country_subtitle": "Select the country you want to cover", "search_country": "Search for a country…", "no_countries_available": "No countries available", "adding": "Adding…", "modal_manager_subtitle": "Assign the manager for this country", "label_country_manager": "Country manager", "no_manager_option": "— No manager —", "owner_label": "(Owner)", "manager_hint": "This manager will receive an email notification for every agent action on a case in this country.", "active": "Active", "inactive": "Inactive", "coming_soon": "Coming soon.", "mail_title": "Settings", "mail_subtitle": "Incoming mail and authorized sources" }, "profile_dropdown": { "title": "My profile", "first_name": "First name", "last_name": "Last name", "email": "Email", "username": "Username", "save": "Save", "saving": "Saving…", "profile_saved": "Profile updated.", "pwd_title": "Change password", "pwd_new": "New password", "pwd_confirm": "Confirm", "pwd_mismatch": "Passwords do not match.", "pwd_saved": "Password updated.", "pwd_change_btn": "Change", "click_to_edit": "Click to edit" }, "mail_inbox": { "title": "Client Requests", "subtitle": "Intercepted emails from your clients", "title_assignee": "My mail tasks", "subtitle_assignee": "Emails assigned to me", "breadcrumb_workspace": "Workspace", "refresh": "Refresh", "new_mail": "New message(s)", "loading": "Loading…", "empty": "No emails found", "empty_hint": "Configure your mail sources in Settings to start interception.", "empty_hint_filtered": "Try adjusting your filters to see more results.", "filter_all": "All", "filter_pending": "Pending", "filter_dispatched": "Dispatched", "filter_processed": "Processed", "filter_rejected": "Rejected", "search_placeholder": "Search…", "col_sender": "Sender", "col_subject": "Subject", "col_status": "Status", "col_date": "Date", "no_subject": "(No subject)", "no_body": "(Empty body)", "pj_count": "{count} att.", "from_label": "From", "sender_label": "Sender", "client_label": "Client", "assigned_to_label": "Assigned to", "attachments_title": "Attachments ({count})", "body_title": "Message body", "view_raw": "View plain text", "view_html": "View HTML", "download_hint": "Download", "dispatch_btn": "Dispatch", "self_dispatch_btn": "I'll handle this", "redispatch_btn": "Re-dispatch", "reject_btn": "Reject", "restore_btn": "Move to pending", "processed_btn": "Mark as processed", "dispatch_history_title": "Dispatch history", "dispatch_history_verb": "dispatched to", "dispatch_title": "Dispatch email", "dispatch_confirm": "Dispatch", "dispatching": "Dispatching…", "dispatch_cancel": "Cancel", "assignee_label": "Assign to", "assignee_placeholder": "Select…", "group_managers": "Country managers", "group_members": "Team members", "country_label": "Country", "country_none": "— Not specified —", "dispatch_note_label": "Dispatch note", "dispatch_note_placeholder": "Instructions for the assignee…", "no_managers": "No team members found in this tenant.", "country_manager_auto": "Designated manager", "country_no_manager": "No manager for this country — please select a team member manually.", "assignee_override": "Choose a different member", "assignee_cancel_override": "Use designated manager", "assignee_auto_hint": "This manager will receive the request and redirect it within their team.", "person_required_hint": "This country has no designated manager.", "error_select": "Please select a country or an assignee.", "error_generic": "An error occurred.", "stats_total": "Total", "stats_pending": "Pending", "stats_dispatched": "Dispatched", "stats_processed": "Processed", "stats_rejected": "Rejected", "status_pending": "Pending", "status_dispatched": "Dispatched", "status_processed": "Processed", "status_rejected": "Rejected", "pagination": "{count} result(s) — page {page} / {total}", "accept_btn": "Accept case", "reassign_btn": "Reassign", "accept_history_verb": "accepted the case", "pending_acceptance": "Awaiting acceptance", "currently_assigned": "Currently assigned to", "reassign_title": "Reassign case", "reassign_to_label": "Reassign to", "reassign_confirm": "Reassign", "reassigning": "Reassigning…", "reassign_note_placeholder": "Reason for reassignment…", "error_select_member": "Please select a team member." }, "country_selector": { "all_countries": "All countries" }, "subscription_gate": { "title": "Subscription expired", "subtitle": "Your access to the platform has been suspended.", "plan": "Plan", "plan_annual": "Annual", "plan_lifetime": "Lifetime", "expired_on": "Expired on", "message": "Your subscription has lapsed. Please contact your administrator to renew your access.", "contact_hint": "Contact your administrator or our support team to renew.", "retry": "Retry", "logout": "Sign out", "logging_out": "Signing out…" } }